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Patent Pending

EZRide+
Warranty Policy

Your EZRIDE+ (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with EZRIDE’s user manual (refer to Assembly page on this site). Under this warranty, if a defect arises during the Warranty Period, Shield Innovations LLC, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability or provide the user with replacement parts. Customer is responsible for freight charges on replacement parts. (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability. (3) refund the original purchase price. Customer is responsible for return freight to our warehouse on warranty repair. This warranty excludes normal depletion of consumable parts such as batteries, tires, and brakes unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship.

EZRide+ Return Policy

Return Policy terms & conditions apply to Continental US purchases only.

We offer a 30-day return policy. Complete the RMA form below. After your RMA information is received, we will provide a return shipping label. Once we receive the product at our warehouse, we will examine the overall condition of the returned EZRide.

The item must be in new, unused condition, and in the original box, and packaging. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair, or other household dirt, damage to charging ports, scratches to the frame or body, or scratches on the controls.

Return shipping costs are the responsibility of the customer.

Items must be returned within 30 days.

Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and tech Set-Up fees are not refundable.

All returns are subject to a standard 20% restocking charge.

Accessories for the EZRide+ are not refundable.

EZRide display and demo units are not returnable.

Return Merchandise Authorization (RMA)

You must fill out the Return Merchandise Authorization (RMA) form below BEFORE we can process your refund. Your RMA form will be submitted to us electronically, once we receive the form we will email you a copy of your submitted RMA form. We will contact a shipper to schedule the return shipping pickup date, and printed label for your EZRide+ wheelchair power add-on device.