EZRIDE+ FAQ
How often do I need to charge the EZRide if it is not used for a number of months?
If EZRide is not used on a regular basis and you don’t charge the battery, like a car, it will stop working. When not in use, turn on EZRide and check the display. Charge the unit if the battery display shows 2 bars or less.
Does insurance cover EZRide?
Most insurance companies will cover the cost of the EZRide+. You must first get pre-authorization from your medical provider. Once that is submitted to your insurance company, and approved, we can ship your unit.
If you reside in Southern California, New Hampshire, Massachusetts, or Maine, you might be eligible for insurance to cover the cost of your EZRide+.
Does EZRide+ have a weight limit?
Yes, the EZRide+ is designed to handle a max weight of 300 lbs, including the weight of the chair. If you have any questions about using our wheelchair power assist to upgrade your existing manual wheelchair, feel free to visit our Contact Us page.
How far can the EZRide travel on a single charge?
The EZRide+ can travel approx. 12-20 miles on a single charge. This estimate is entirely dependent on factors such as traveling speed, weight, terrain, and incline.
How long does it take to charge the EZRide+?
From 0% battery to fully charged, approx. 7 hours. We recommend charging the EZRide+ after each use or when the battery reaches 30%.
Does the tire need to be filled with air?
No. The EZRide+ tire is a solid-state tire.
Can the handbrake be adjusted for those with limited grip strength?
Yes. The handbrake can be adjusted on the handlebars to enable pressing with a cupped or open hand to stop.
I am completely paralyzed on one side, can all the controls be moved to one side of the handlebars?
Yes. Your EZRide wheelchair conversion kit will arrive with all the tools to move all controls to either side of the handlebars.
I have a foldable wheelchair, can I fold my chair when the EZRide+ is removed?
Yes. Once you remove the EZRide+, simply remove the spring-loaded tow bar and you can fold your chair like normal.
What kind of terrain can the EZRide+ handle?
The EZRide+ can handle any asphalt or concrete surfaces, as well as average length grass or hard packed dirt or gravel. EZRide+ is NOT designed for operation in the sand or at the beach.
Can the headlight be adjusted on the EZRide+?
Yes. The headlight is completely adjustable.
How do you clean the EZRide+?
To clean EZRide+, simply use a damp cloth. Avoid using any harsh chemical cleaners.
Is the EZRide+ waterproof?
The EZRide+ is water-resistant, but cannot be submerged in water. We do not recommend leaving the EZRide+ outside in the rain for long periods of time. However, light rain will not damage the EZRide+. Many parts of the EZRide+ are stainless steel or coated aluminum so they will not rust. However, we recommend wiping it down with a dry cloth if it gets wet.
What kind of payments do you accept?
You can pay for your EZRide+ with Visa, Mastercard, American Express, Discover, Shop Pay, and PayPal. Or you can finance for payments as low as $68/month.
What kind of battery does EZRide+ use?
The EZRide+ battery is a lithium-ion 36V 350 wh 10.0 Ah battery.
What manual wheelchairs does the EZRide+ fit?
The EZRide+ fits most foldable wheelchairs from 14”-22”. Using the Butterfly Clip accessory, the EZRide fits Tilite aeroZ, Tilite ZRA, Invacare Crossfire, Quickie GT, Kushall AirPro wheelchair, and many more.
What kind of motor drives the EZRide+?
The EZRide+ uses an 8-inch wheel with an in-hub brushless 36V 350W electric motor.
Can the EZRide handle hills?
Yes, but it is dependent on the hill. The EZRide will move at a slower speed, and is best at no more than a 30-degree incline. We recommend using High speed, and there should be no issues.
What are the EZRide+ Heavy Duty specifications?
- Handles 450 pounds plus chair weight
- 800 watt motor
- 48 volt battery
- Weighs 50 pounds
- Handles 30% inclines
- All EZRide accessories are compatible
What are the EZRide dimensions - folded & unfolded?
EZRide Unfolded Dimensions:
36″ high x 11.5″ depth x 7″ width
24.5″ handlebar (open) x 36″ high
EZRide Folded Dimensions:
36″ wheelbase to bottom of handlebar
6″ handlebar width (folded)
What is the weight of the EZRide?
The EZRide unit weighs 35 pounds.
What if I want to travel domestically with my EZRide?
If you are traveling domestically with your EZ Ride keep your shipping box. Pack EZ Ride in the box and give us your Destination address 4-5 days before you travel . We will send you a shipping label and have the unit picked up and delivered to your destination for only the shipping fee. Repeat the process when you are coming home.